Shipping Policy

Last updated: October 2026
Thank you for shopping with Bohaida. This Shipping Policy explains how we process, ship, and deliver your orders. We are dedicated to providing clear, transparent, and reliable shipping services for our customers.

1. Shipping Locations

  • Domestic Shipping Only: Bohaida currently ships exclusively to addresses within the United States (including all 50 states).
  • We do not offer international shipping at this time. We cannot deliver to P.O. Boxes or military bases (APO/FPO/DPO addresses).

2. Order Processing Time

  • Processing Time: All orders are processed and prepared within 1–2 business days after payment confirmation.
  • Order Cut-off Time: Orders placed after 3:00 PM (EST) will begin processing the following business day.
  • Please Note: Processing includes order verification, quality checks, packaging, and sorting. Orders are not processed or shipped on weekends or federal holidays. During peak seasonal periods (such as major holidays), processing times may be extended by 1 additional business day. You will receive an email notification with tracking details as soon as your order leaves our facility.

3. Shipping Methods, Costs & Delivery Time

We offer two flat-rate shipping options for all domestic orders. Shipping costs are fixed and will be transparently displayed at checkout with no hidden fees or taxes.
Option 1: Standard Shipping
  • Orders $55.00 (USD) and over: FREE Shipping
  • Orders under $55.00 (USD): $5.90 Flat Rate
  • Estimated Delivery Time: 7–12 business days (Transit time)
Option 2: Expedited Shipping
  • All Orders: $12.00 (USD) Flat Rate
  • Estimated Delivery Time: 5–8 business days (Transit time)
Please note that delivery times are estimates provided by our shipping carriers (USPS, UPS, FedEx, DHL). Actual delivery dates may vary slightly due to transit delays or extreme weather conditions.

4. Shipping Carriers

We partner with reliable carriers to ensure safe and timely delivery:
  • USPS, UPS, FedEx, and DHL.
The specific carrier is automatically selected based on your delivery address and the shipping method chosen at checkout to ensure the most efficient delivery.

5. Order Tracking

Once your package is handed over to the carrier, a shipping confirmation email containing your tracking number and a direct tracking link will be sent to you. You can track your package directly through the carrier's official website. If you do not receive your tracking information within 5 business days after ordering, please contact our customer service team.

6. Taxes and Hidden Fees

The final price shown at checkout is the absolute total amount you will pay. There are no additional or hidden customs, import, or unexpected handling charges upon delivery.

7. Delivery Address Responsibilities

Customers are responsible for providing accurate and complete shipping information at checkout. Please double-check your address, including any apartment, suite, or unit numbers.
If a package cannot be delivered or is returned to us due to an incorrect or incomplete address provided by the customer, our team will contact you to arrange reshipment. Please note that additional reshipment fees may apply in these cases.

8. Lost, Delayed, or Stolen Packages

Your shopping experience is important to us. While Bohaida does not directly operate the shipping couriers, we take full responsibility for your package until it is safely delivered to your address. If your package is significantly delayed, lost in transit, or marked as delivered but you have not received it, please contact us immediately at info@bohaida.com. We will open an investigation with the carrier and work swiftly to provide a replacement or a full refund.

9. Damaged Packages

If your order arrives damaged during transit, please contact us within 48 hours of delivery at info@bohaida.com. To help us resolve the issue quickly, please provide:
  1. Your Order Number
  2. Clear photos of the shipping packaging (outside box or mailer)
  3. Clear photos of the damaged items
We will review your claim immediately and arrange a brand-new replacement or a full refund at no extra cost to you.

10. Order Cancellations and Changes

  • Before Shipment: You can modify or cancel your order free of charge, provided it has not yet been processed and shipped. Please contact us as soon as possible if you need to make changes.
  • After Shipment: Once an order has been dispatched from our facility, it cannot be canceled or modified. If you no longer want the items, you may return them to us after delivery in accordance with our Return & Refund Policy.

11. Customer Support Contact Information

If you have any questions or require assistance regarding your shipment, please feel free to reach out to our dedicated support team:
  • Email: info@bohaida.com
  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
  • We aim to respond to all shipping-related inquiries within 24 business hours (excluding weekends).