Return & Refund Policy

1. 30-Day Return Window

• 30-Day Policy: We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
• Item Condition: To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, unused, with all original tags attached and intact, and in its original packaging.

2. Return Shipping Costs & Fees

• Damaged or Incorrect Items: If the return is due to our error (e.g., you received a defective, damaged, or incorrect item), Bohaida will provide a prepaid return shipping label via email. You will need to download, print, and securely attach the label to the package before shipping. You will not incur any cost.
• Customer-Generated Returns (Change of Mind): If you are returning an item due to a change of mind, incorrect size selection, or because you no longer want the product, the customer will be responsible for paying the return shipping costs.
• Zero Hidden Fees: We believe in absolute transparency. Bohaida charges a $0.00 restocking fee. You will never be penalized with hidden handling or processing fees for returning an item.

3. Non-Returnable Items

• Final sale clearance items or gift cards.
• Intimate apparel, swimwear, or bodysuits if the original hygiene seal has been broken, tampered with, or removed.
• Items with clear signs of use, washing, or damage not caused during transit.

4. How to Initiate a Return (Step-by-Step)

1. Email Us: Contact our customer service at info@bohaida.com within 30 days of delivery. Please include your Order Number and a specific reason for the return.
2. Application Review: Our team will review your request within 24 business hours (Monday – Friday, 9:00 AM – 5:00 PM EST).
3. Shipping Instructions: Once your return is approved, we will send you the exact return shipping address, along with detailed instructions on how and where to send your package.
4. Important Notice: Items sent back to us without first requesting a return will not be accepted. We do not accept Cash on Delivery (COD) packages.

5. Return Processing & Inspection Time

• Warehouse Review: Once your return package is delivered to our facility, it takes 2–4 business days for our warehouse team to inspect the items and verify their eligibility for a refund.
• Notification: We will send you an email notification to confirm that we have received and successfully inspected your returned package.

6. Refund Timelines

• Immediate Approval: If your return is approved after inspection, your refund will be processed immediately.
• Original Payment Method: The refund amount will be automatically credited back to your original method of payment (e.g., Credit Card, PayPal, Apple Pay).
• Bank Processing Time: Please note that it typically takes 3–5 business days for your bank or credit card company to process and post the refund to your account statement.

7. Damaged, Defective, or Wrong Items

• Email: info@bohaida.com
• Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
• We aim to resolve all return and refund inquiries within 24 business hours (excluding weekends).